1. What is Personalisation?

Personalisation makes a gift more special for whoever receives it by adding a name and/ or number.

We currently offer limited styles of embroidery and printing on-line. If you have a specific request please drop us a line on orders@welshcymruclothing.com BEFORE PLACING AN ORDER and we will do our best to accommodate you.

Printing 

Transfer process- This process uses a piece of vinyl. Once cut to size and shape, the vinyl is heat pressed onto your gift. 

     

Embroidery

Embroidery is completed by our in-house state of the art embroidery machines. 

 

2. How do I personalise a product?

If the product is available to personalise it will be clearly shown. However, if you would like a product personalised and you can’t see an option- just send us an email at orders@welshcymruclothing.com

Please check names are spelt correctly before submitting your order as personalised items cannot be amended or changed.

Please note that we reserve the right to refuse personalised orders at our discretion. In the case of inappropriate use of this service, your order will be cancelled and fully refunded.

3. What can I write in the personalisation?

NAME Text – Unlimited but text will be shrunk to fit. We usually recommend one name be used. For example: The Surname.

NUMBER Text- up to TWO numbers

Text should not include any of the following:

No text that may be considered offensive, profanity or be controversial to others in any manner

No references to illegal substances, political statements or names of politicians

No church names, company names, school names, abbreviations of school names, or sports teams, trademarks, slogans, tag lines or Business advertising without the correct permissions

Please note that we reserve the right to refuse personalised orders at our discretion. In the case of inappropriate use of this service, your order will be cancelled and fully refunded.

We reserve the right to decline to use your text at our sole discretion.

4. How much does personalisation cost?

NAME AT THE BACK OF SHIRT                                  £2.50

NUMBER AT THE BACK OF SHIRT                              £2.50

EMBROIDERY TO FRONT OF SHIRT                            £3.00

 The cost of the personalisation will be shown on the screen when you add the item to your basket.

5. How long does it take?

Personalisation may add an additional 2-3 working days to standard delivery. However, 99% of our personalised orders are sent the same day (when ordered before 2pm).

Personalisation is not guaranteed with express delivery. However, if you do need your item quickly- send us an email at orders@welshcymruclothing.com and we will do our best to accommodate you.

If you have ordered a DPD service without contacting us and we can not despatch that day we will place your order on hold and email you until further instruction is given. 

6. Which products can be personalised?

We can personalise almost anything. If the website does not accommodate your need- please send us an email orders@welshcymruclothing.com

7. Can I include symbols such as exclamation marks?

Yes

8. Is there a limit to how many characters can be used in the NAME field?

You are unlimited in your use of characters. However, the text will be shrunk to fit the space.  We recommend one name is used. We will sometimes spread names onto two lines if no number is requested. 

In respect of the NUMBER field- It is normal for 2 numbers to be used.

10. What fonts and colours are used?

We currently only offer WHITE at this time.

COLOUR: White

FONT: We use IMPACT as standard but do have other fonts available. 

If you would like to choose a different font or colour please email orders@welshcymruclothing.com BEFORE ordering.

 

11. Will you amend my personalised message?

All personalisation will appear exactly as it is written. Please ensure when entering your personalised message that the text is correct as you wish to see it. Names to the back of the shirt will be put into CAPITAL LETTERS. 

We will not make any other changes to your message, spelling or spaces.

 

12. Can I get a more bespoke design?

We have a wide range of colours, fonts and graphics and are able to print most things. However, our website does not accommodate this. If you would like an individual quotation please email orders@welshcymruclothing.com for a quote.

13. Can I return a personalised product?

Personalised items are not covered by the Distance Selling Regulations and as such personalised items cannot be returned, unless there is a manufacturing error or product defect, this does not affect your statutory rights. Please check names are spelt correctly before submitting your order as personalised items cannot be amended or changed.