Returns & Exchange Policy

 1 UK DELIVERIES

1.1 We accept returns within 14 days of order. Please e-mail: orders@welshcymruclothing.com for an official returns form.

1.2 Product must be returned in the same condition as was received including ALL packaging materials.

1.3 Item must be posted back, at buyers expense, and arrive within 14 days of date of order.

1.4 Returns form must be duly completed and securely inside the parcel.

1.5 We can not accept liability for any missing parcels and recommend that insurance is taken out with your chosen carrier.

1.6 Orders returned to us as 'undeliverable' will be refunded less postage costs (except for personalised items).

1.7 We will exchange ONCE per order via Royal Mail standard service without charge.

1.8 In the unlikely event that you have received a faulty/incorrect product. Please e-mail: orders@welshcymruclothing.com with full details. 

1.9 Items in the 'Sale' section or marked as 'CLEARANCE' are non-returnable. 

1.10 Personalised items are non-returnable. 

1.11 Please allow 5-7 days for refunds to be processed. Refunds will be less the postage costs paid. 


2 INTERNATIONAL DELIVERIES

2.1 We accept returns within 14 days of delivery date. Please e-mail: orders@welshcymruclothing.com for an official returns form.

2.2 Product must be returned in the same condition as was received including ALL packaging materials.

2.3 Item must be posted back, at buyers expense, within 14 days of delivery.

2.4 Returns form must be duly completed and securely inside the parcel

2.5 We can not accept liability for any missing parcels and recommend that insurance is taken out with your chosen carrier. 

2.6 Orders returned to us as 'undeliverable' will be refunded less postage costs (except for personalised items).

2.7 We will only REFUND international orders (not including the postage costs). 

2.8 In the unlikely event that you have received a faulty product. Please e-mail: orders@welshcymruclothing.com with full details.

2.9 Refunds can take up to 14 days to show back into international accounts.