SCHOOL UNIFORM SHIPPING

PLEASE NOTE THAT SCHOOL UNIFORM IS NOT USUALLY AVAILABLE ON NEXT DAY DELIVERY SERVICE. IF YOUR ORDER IS URGENT- PLEASE CALL US ON 01443844741

SCHOOL UNIFORM LEAD TIMES ARE 7-10 WORKING DAYS DURING AUGUST.  

Shipping Charges

1. OVERVIEW OF DELIVERY SERVICES

SERVICE

CARRIER

DELIVERY SPEED

STANDARD DELIVERY £2.50

Royal Mail 48

2-3 Business Days

EXPRESS SHIPPING £5.50

DPD

Next Business Day

FREE SHIPPING £0.00

Royal Mail 48 

 2-3 Business Days

INTERNATIONAL- Europe

Royal Mail

3-5 Business Days

INTERNATIONAL- Rest of World

Royal Mail (unless otherwise advised)

7-10 Business Days

 

2. UK DELIVERIES 

2.1 We use the Royal Mail & DPD for UK deliveries.

2.2 For Standard delivery: £2.50 [under £40.00], for orders received before 14:00 our process is to prepare your order and dispatch on the same day [Monday to Friday], which means that you receive your order within 2 to 3 working days via Royal Mail.

2.3 For Free delivery [over £40.00] [UK only], for orders received before 14:00 our process is to prepare your order and dispatch on the same day [Monday to Friday], which means that you receive your order within 2 to 3 working days via Royal Mail.

2.4.1 For Express delivery: £5.50 [UK Only] for orders received before 14:00, we will process and dispatch your order on a priority basis to ensure it reaches you next day [mainland UK only]. This service does require a signature. Our shipping department is open Monday to Friday meaning, an express order placed on a Friday before 13:00 will be scheduled for delivery the following Monday. Our Express service is handled by DPD; we aim for you to receive your order within 1 working days. Certain postcodes may take 2-days on this service. In the unlikely event that your postcode is not serviced by DPD we will let you know. 

2.4.2 Scottish Services:

DPD NEXT DAY service available in AB10-25 area postcodes only.

DPD TWO DAY service available in AB31, AB33-38, AB44-56 & IV30-32 area postcodes only. The charge remains the same. 

2.4.3 Northern Ireland Services:

The DPD 12:00 service for Belfast is only available for postcodes BT1–17 (otherwise it is ext day). We also offer a Saturday service for postcodes BT1–9.

2.5 For Saturday delivery £10.00 [UK Only]:  for orders received before 14:00, we will process and dispatch your order on a priority basis to ensure it reaches you next day [mainland UK only]. This service does require a signature. Our Saturday service is handled by DPD; we aim for you to receive your order before 18:00. 

2.6 We will use all reasonable endeavours to ensure these times are met, but cannot be held responsible for dispatched parcels delayed by third parties, for example due to poor weather conditions.

2.7 If you do not receive your order within the expected time frame, please email us at orders@welshcymruclothing.com.

2.8 The Royal Mail do not allow us to claim for missing parcels until 15 days has passed from the date of shipping. We advise you check with your local sorting office and neighbours before contacting us as sometimes a calling card may have been forgotten. Please note that all parcels have QR tracking as form the 01.02.2017.

 

3. COLLECT IN STORE

3.1 We welcome members of the public to collect directly from our store in Pontypridd

3.2 The address is: The Welsh Shop, Unit B1, Taffsmead Road, Treforest Ind Est, Pontypridd, Mid Glamorgan CF37 5TF. 

3.3 Our opening hours are 09:30-17:30 Monday to Saturday (excluding Bank Holidays). 

3.4 Orders will be prepared within 1 working day but if you need it faster please contact us and we will do our very best to accommodate you!

 

4. INTERNATIONAL DELIVERIES

We post worldwide!

4.1 Please email orders@welshcymruclothing.com for a specific quotation to your country of choice. At present our website may not accurately account for bulkier items and so your order maybe subject to a further charge. (We are working on this)

4.2 We are happy for customers to arrange their own shipping should they wish. Just click the 'Collect in store' option and send us an e-mail with full details. 

4.3 We generally use Royal Mail services for international services but occasionally will find it more cost effective to use alternative carriers. If this is the case we will notify you by e-mail. 

4.4 Due to Custom delays some orders can take up to 31 days